On Saturday, 12th July, at the Cardiff Marriott Hotel, we were honoured to be awarded Heat Pump Installer of the Year in Wales. This recognition means a great deal to our entire team, and we believe it reflects not just the quality of our work, but the values we bring to every project.
Why We Won: A Focus on Customers, Community, and Performance
From the start, our mission has been simple: to improve energy efficiency, lower household running costs, and make a lasting difference to the communities we serve. This award is a testament to that commitment.
Our approach goes beyond just installing systems. We pride ourselves on:
- Putting customers first – offering reliable service, clear communication, and ongoing support.
- Delivering a wide range of projects – from homes to community schemes, always tailored to meet real needs.
- Collaborating closely with local authorities – ensuring our work supports community goals and public initiatives.
- Supporting national net-zero targets – through the ECO4 scheme and the Boiler Upgrade Scheme, helping homeowners access government-backed support for greener solutions.
Innovation That Makes a Real Difference
Over the past year, we’ve launched a major energy monitoring project, tracking real-world usage and providing customers with tailored advice. This has helped households reduce both energy bills and carbon emissions, ensuring that heat pumps deliver the maximum benefit.
We also prioritise system performance and safety:
- No soldered fittings – to prevent debris, protect filters, and maintain heat pump efficiency.
- Special coastal coatings on external units – applied at no extra cost, safeguarding against corrosion and extending system lifespan.
And we’ve invested in enhanced aftercare, including a dedicated customer platform where homeowners can access tailored advice, energy-saving tips, and updates from our monitoring research.
A Commitment to Wales’ Renewable Future
We’re proud to have been part of several key projects strengthening Wales’ renewable energy infrastructure, a reflection of our commitment to the environment, local communities, and the Welsh Government’s vision for a sustainable future.
Winning Heat Pump Installer of the Year isn’t just a milestone for us, it’s a motivator to keep pushing forward, innovating, and delivering the highest levels of service to every customer.
Thank you to our customers, partners, and community for your ongoing trust and support. We couldn’t have done it without you!
