Menai Heating LTD Privacy Policy

Company Name: Menai Heating LTD
Website Address: https://menaiheating.co.uk
Registered Address: Old Luxor Cinema, Hill Street, Menai bridge, Anglesey, LL59 5AG
Company Registration Number: 08185229
Tel: 01248 421044
Email: info@menaiheating.co.uk

We are registered with the Information Commissioner’s Office (ICO) under the regulatory number:

ZA303519

Introduction

At Menai Heating LTD, we take your privacy seriously. This privacy policy explains how we collect, store, use, and share your personal data. It also outlines your rights and how to contact us with any concerns. By using our website or submitting your details through lead generation forms, you confirm your agreement to this privacy policy.

Personal Data We Collect

We collect personal data such as your name, address, phone number, email address, IP address, and other information deemed necessary to process any applications. We also gather information relevant to providing energy efficiency services, including data submitted through marketing campaigns and job applications.

Media

If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.

Cookies

This website uses cookies. Cookies are text files stored in your computer system via an internet browser. A cookie ID is a unique identifier that helps internet pages recognize and differentiate browsers. Through cookies, Menai Heating LTD provides more user-friendly services that would not be possible without cookie settings.

Cookies optimize the information and offers on our website. They allow us to recognize returning users, eliminating the need to re-enter access data each time. For example, a cookie can store the contents of a shopping cart in an online store.

You can disable cookies at any time by adjusting your browser settings. You can also delete already-set cookies through your browser or other software. If you deactivate cookies, some features of our website may not function properly.

By continuing to browse our website, you agree to our use of cookies as outlined in this policy.

How We Use Your Data

We use your data to provide services related to energy efficiency improvements, handle quote requests, and monitor the quality of our services. We may process your data to assess eligibility for government-backed schemes like ECO4, send email marketing communications (including newsletters, promotions, and updates), and respond to queries. Some data is processed to comply with legal obligations or for business performance analysis.

Email Marketing

By submitting information through a marketing campaign, you may consent to receive marketing communications from Menai Heating LTD. These communications may include newsletters, promotions, and updates about our services. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

These emails may include newsletters, promotions, information about energy efficiency schemes like ECO4, and other content we believe may interest you.

Sharing Your Data

We may share your data with contractors to perform installations, maintenance, or quality inspections. We are also obligated to provide information to regulatory bodies and local authorities to comply with legal requirements. We do not sell your data to third parties.

Retention Periods

We retain personal data for up to six years after funding has been processed. This retention period ensures compliance with legal and regulatory requirements and allows us to handle any legal claims. Phone call data, including recordings, may be retained for training and compliance purposes. Data submitted for job applications is retained for twelve months, and successful applicants’ data is retained in accordance with employment law.

Your Rights Under GDPR

You have the right to be informed about how we process your data. You can request access to your data, correct inaccuracies, or request data deletion when no legal basis exists for retaining it. You have the right to restrict processing, object to data use, and request data portability in a structured, electronic format. If we process your data based on consent, you can withdraw it at any time. To exercise these rights, contact us at info@menaiheating.co.ukor call 01248 421044. Verification of identity may be required for security purposes.

Complaints

If you are unsatisfied with how we handle your data, you can file a complaint with the Information Commissioner’s Office (ICO) via their website at www.ico.org.uk or by calling 0303 123 1113.

Website and Online Activities

We process personal data to monitor website performance and improve services through cookies. Cookies help us understand user interactions and enhance user experience. Our website uses strictly necessary, performance, and functionality cookies. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

Job Applicants and Employees

Information provided during job applications is used solely for processing applications. We do not share this information with third parties. Data is stored securely and not held longer than necessary. If your application is unsuccessful, we may retain your details for twelve months to contact you for similar positions. Successful applicants will need to provide documentation for the right to work in the UK, which we will retain in line with employment laws.

Legal Basis for Email Marketing

We process your data for email marketing based on your consent or our legitimate interests as allowed under the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). If you have given your consent by opting in to receive marketing communications, we will send you emails accordingly. In certain cases, if you are an existing customer, we may send you marketing emails under the basis of legitimate interest, provided they relate to products or services similar to those you have previously used.

How We Obtain Consent

When you submit an enquiry form or sign up for our services, you will be given the option to opt in to receive marketing communications. We ensure this is an explicit, clear choice on the initial enquiry

Your Right to Opt Out

You have the right to withdraw your consent at any time. Each marketing email will include an unsubscribe link that allows you to opt out easily. You can also opt out by contacting us directly at info@menaiheating.co.uk or calling 01248 421044. Once you opt out, we will stop sending you marketing emails.

Third-Party Marketing

We do not sell or share your personal data with third parties for their marketing purposes. If we ever intend to do so, we will ask for your explicit consent first.

Data Retention for Marketing

We will retain your personal data for marketing purposes until you withdraw your consent or opt out. If you opt out, your details will be added to a suppression list to ensure you no longer receive marketing communications from us.