{"id":12629,"date":"2025-06-12T15:11:52","date_gmt":"2025-06-12T15:11:52","guid":{"rendered":"https:\/\/menaiheating.co.uk\/?page_id=12629"},"modified":"2026-07-16T16:30:45","modified_gmt":"2026-07-16T15:30:45","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/menaiheating.co.uk\/cy\/privacy-policy-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Company Name: Menai Heating LTD
Website Address:\u00a0https:\/\/menaiheating.co.uk<\/a>
Registered Address: Old Luxor Cinema, Hill Street, Menai bridge, Anglesey, LL59 5AG
Company Registration Number: 08185229
Tel: 01248 421044
Email: info@menaiheating.co.uk<\/p>

We are registered with the Information Commissioner\u2019s Office (ICO) under the regulatory number: ZA303519<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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At Menai Heating LTD, we take your privacy seriously. This privacy policy explains how we collect, store, use, and share your personal data. It also outlines your rights and how to contact us with any concerns. By using our website or submitting your details through lead generation forms, you confirm your agreement to this privacy policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Personal data we collect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We collect personal data such as your name, address, phone number, email address, IP address, and other information deemed necessary to process any applications. We also gather information relevant to providing energy efficiency services, including data submitted through marketing campaigns and job applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Media<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Cookies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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This website uses cookies. Cookies are text files stored in your computer system via an internet browser. A cookie ID is a unique identifier that helps internet pages recognize and differentiate browsers. Through cookies, Menai Heating LTD provides more user-friendly services that would not be possible without cookie settings.<\/p>

Cookies optimize the information and offers on our website. They allow us to recognize returning users, eliminating the need to re-enter access data each time. For example, a cookie can store the contents of a shopping cart in an online store.<\/p>

You can disable cookies at any time by adjusting your browser settings. You can also delete already-set cookies through your browser or other software. If you deactivate cookies, some features of our website may not function properly.<\/p>

By continuing to browse our website, you agree to our use of cookies as outlined in this policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How we use your data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We use your data to provide services related to energy efficiency improvements, handle quote requests, and monitor the quality of our services. We may process your data to assess eligibility for government-backed schemes like ECO4, send email marketing communications (including newsletters, promotions, and updates), and respond to queries. Some data is processed to comply with legal obligations or for business performance analysis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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E mail marketing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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By submitting information through a marketing campaign, you may consent to receive marketing communications from Menai Heating LTD. These communications may include newsletters, promotions, and updates about our services. You can unsubscribe at any time by clicking the \u201cunsubscribe\u201d link in our emails or contacting us directly.<\/p>

These emails may include newsletters, promotions, information about energy efficiency schemes like ECO4, and other content we believe may interest you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sharing your data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We may share your data with contractors to perform installations, maintenance, or quality inspections. We are also obligated to provide information to regulatory bodies and local authorities to comply with legal requirements. We do not sell your data to third parties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Retention Periods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We retain personal data for up to six years after funding has been processed. This retention period ensures compliance with legal and regulatory requirements and allows us to handle any legal claims. Phone call data, including recordings, may be retained for training and compliance purposes. Data submitted for job applications is retained for twelve months, and successful applicants\u2019 data is retained in accordance with employment law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Your rights under GDPR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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You have the right to be informed about how we process your data. You can request access to your data, correct inaccuracies, or request data deletion when no legal basis exists for retaining it. You have the right to restrict processing, object to data use, and request data portability in a structured, electronic format. If we process your data based on consent, you can withdraw it at any time. To exercise these rights, contact us at\u00a0info@menaiheating.co.uk<\/a>or call 01248 421044. Verification of identity may be required for security purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If you are unsatisfied with how we handle your data, you can file a complaint with the Information Commissioner\u2019s Office (ICO) via their website at\u00a0www.ico.org.uk<\/a>\u00a0or by calling 0303 123 1113.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Website and online activities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We process personal data to monitor website performance and improve services through cookies. Cookies help us understand user interactions and enhance user experience. Our website uses strictly necessary, performance, and functionality cookies. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Job applicants and employees<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Information provided during job applications is used solely for processing applications. We do not share this information with third parties. Data is stored securely and not held longer than necessary. If your application is unsuccessful, we may retain your details for twelve months to contact you for similar positions. Successful applicants will need to provide documentation for the right to work in the UK, which we will retain in line with employment laws.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Legal basis for E mail marketing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We process your data for email marketing based on your consent or our legitimate interests as allowed under the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). If you have given your consent by opting in to receive marketing communications, we will send you emails accordingly. In certain cases, if you are an existing customer, we may send you marketing emails under the basis of legitimate interest, provided they relate to products or services similar to those you have previously used.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How we obtain consent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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When you submit an enquiry form or sign up for our services, you will be given the option to opt in to receive marketing communications. We ensure this is an explicit, clear choice on the initial enquiry<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Your right to opt out<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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You have the right to withdraw your consent at any time. Each marketing email will include an unsubscribe link that allows you to opt out easily. You can also opt out by contacting us directly at info@menaiheating.co.uk or calling 01248 421044. Once you opt out, we will stop sending you marketing emails.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Third-party marketing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We do not sell or share your personal data with third parties for their marketing purposes. If we ever intend to do so, we will ask for your explicit consent first.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Data retention for marketing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We will retain your personal data for marketing purposes until you withdraw your consent or opt out. If you opt out, your details will be added to a suppression list to ensure you no longer receive marketing communications from us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Marketing Consent Records<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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To demonstrate compliance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR), Menai Heating Limited keeps a record of marketing consent provided by customers.<\/p>

Where consent is given, we may record:<\/p>

  • The date and time consent was provided.<\/li>
  • The method used to provide consent (for example, our website enquiry form, quotation request or referral form).<\/li>
  • The version of the consent wording presented at the time.<\/li>
  • The customer’s contact details.<\/li>
  • Whether consent has since been withdrawn.<\/li><\/ul>

    \u00a0<\/p>

    These records are retained only for as long as necessary to demonstrate compliance with our legal obligations and to manage your marketing preferences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Changed to this Privacy Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we process personal data.<\/p>

    The latest version will always be available on our website. We encourage you to review this page periodically to stay informed about how we protect your information.<\/p>

    If we make significant changes that affect how your personal data is used, we will take appropriate steps to inform you where required by law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Privacy Policy Company Name: Menai Heating LTDWebsite Address:\u00a0https:\/\/menaiheating.co.ukRegistered Address: Old Luxor Cinema, Hill Street, Menai bridge, Anglesey, LL59 5AGCompany Registration Number: 08185229Tel: 01248 421044Email: info@menaiheating.co.uk We are registered with the Information Commissioner\u2019s Office (ICO) under the regulatory number: ZA303519 Introduction At Menai Heating LTD, we take your privacy seriously. This privacy policy explains how we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-12629","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t